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Car trouble? Here's why you you should use accredited vehicle repairer or dealership in SA

2019-02-20 09:09
Mechanic repairing an engine

Image: iStock

Are you looking for a mechanical workshop, motor body repairer, or even to buy a new car and don’t know where to start?

"By using a business accredited by a reputable association such as the RMI, you can be assured of good workmanship and recourse in the unlikely event that the job is not completed to acceptable standards," says Jakkie Olivier, CEO of the Retail Motor Industry Organisation (RMI).

Thorough assessment

"Accredited businesses will be run by highly skilled professionals, with excellent service-levels, administrative support and quality parts and repair equipment," he says.

READ: The South African car industry is 'exclusionary and unsustainable' - Right to Repair aims to give SA motorists more choice with their vehicles

He explains that during the accreditation process a business undergoes a thorough assessment.

                                                                     Image: iStock

Aspects including the health and safety operating procedures are scrutinised, as are the premises, tools and equipment, administration, waste removal, staffing and so on.

Even aspects of the business such as insurance of the client’s vehicle whilst on the property of the repairer, parking facilities, lighting, ventilation and uniforms are inspected.

'Skills shortages a reality'

"It is a rigorous process that we believe is essential to ensure customers know they are dealing with professionals and feel protected," he says.

The level of staff training is also an important aspect of the accreditation process.

                                                                             Image: iStock

"Unfortunately, skills shortages are a reality," Olivier says.

"To achieve accreditation, businesses have to prove their staff have sufficient training and on-the-job experience as well as specific qualifications to meet the needs of their customers," he adds.

Possibly the most important benefit of using an accredited business is the knowledge that there is an association you can deal with in the event of bad service or poor workmanship experience.

Mechanic repairing an engine

                                                                         Image: iStock

"Owning a motor vehicle or a fleet is a big investment. The purchase price alone is a major financial commitment and repairs don’t come cheap," Olivier says.

"It is therefore very important that you can trust the repairer to do the best job at the most affordable price. If this is not your experience then you need to approach the accrediting association, such as the RMI, to assist in a dispute resolution process.

"The same applies when buying a car. If you are not happy with the product or promises have not been met by the selling agent then there is a body to hear your side of the story.

"Don’t be afraid to ask for proof of accreditation when considering a business. 

"Alternatively, contact the accrediting body and ask for a referral in your area. It is worth the extra admin to ensure you receive the service you deserve," he concludes. 

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