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Mahindra South Africa, which markets Mahindra and SsangYong vehicles throughout the country, believes it has improved its after-sales service with a "world class" parts distribution network.
CEO Ashok Thakur said: “Since the start of operations in 2004 Mahindra SA has focused on after-sales support. We ar among the best in the industry. This new warehouse operation in Jet Park, Ekurhuleni, is a further indicator of the focus we have on customer care.
TARGET 99.7%
“We've taken a one-stop approach with one of the world’s leading logistics specialists responsible for the entire supply chain - ordering, receiving, warehousing, delivery."
The new system is paperless with Mahindra and SsangYong dealersable to trackorders online. The operation, Mahindra says, is already running at a first-time supply rate of more than 90%. The target is 99.7%.
CEO Ashok Thakur said: “Since the start of operations in 2004 Mahindra SA has focused on after-sales support. We ar among the best in the industry. This new warehouse operation in Jet Park, Ekurhuleni, is a further indicator of the focus we have on customer care.
TARGET 99.7%
“We've taken a one-stop approach with one of the world’s leading logistics specialists responsible for the entire supply chain - ordering, receiving, warehousing, delivery."
The new system is paperless with Mahindra and SsangYong dealersable to trackorders online. The operation, Mahindra says, is already running at a first-time supply rate of more than 90%. The target is 99.7%.