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Being stuck on the side of the road is an unpleasant, and sometimes scary, situation for anyone.
This can be even worse if you are stuck because of a crash. The Automobile Association (AA) advises all motorists to be aware of their rights, and in control of events, in such a situation.
The AA said: "We hear too often of motorists who are involved in crashes and the have their vehicles towed away from the scene without their permission, or where their vehicles are taken and then towed and stored at excessive daily rates. There is no need for this to happen; motorists have rights and they must enforce these if they are able to."
'Not all tow truck operators are unscrupulous'
The Association says it is important to note that not all tow truck operators are unscrupulous, and that there are more professional, ethical operators out there than those who aren’t. There are accredited service providers who adhere to strict rules and ethics.
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It is also important to recognise that tow trucks provide a valuable service to motorists who are stranded on the side of the road due to mechanical breakdowns or as a result of crashes.
The AA said: "Towing can be costly. If you are not in a financial position to pay a large once-off fee for towing we would advise vehicles owners to explore options which cover these costs.
"It is important for motorists to understand they are in charge of the vehicles, and that they do not have to be intimidated into doing anything they don’t want to do. Being covered through insurance is the best option, but even without it, no-one has the right to take your vehicle without your consent."
Top tips for using towing services:
