Wheels24

Chaos at test centre as MEC crashes in

2015-01-23 09:37

TSHWANE, Gauteng - Ismail Vadi, Gauteng's's MEC for roads and transport, crashed into to the Centurion Driver Testing Centre in Tshwane on Thursday (Jan 22) after dozens of complaints about the place.

Wheels24 says "Well done, sir!", you are an example to other state functionaries who seem to prefer the safety of their office chairs."

'Action Man' Vadi found poor service, long queues and disgruntled constituents who "made plain their dissatisfaction with the poor customer service to which they were subjected", according to an Arrive Alive media release.

Some candidates had been waiting for FIVE HOURS!

'BREAKDOWN IN MANAGEMENT'

"Totally unacceptable!" was how Vadi described the situation. "Urgent intervention is needed. It is clear there’s a complete breakdown in management at this centre, compounded by a staff shortage. The main problem was stagnant queues is the Live Capturing Units."

That's where test candidates go for their eye-test.

FIVE-HOUR WAIT

Arrive Alive's report said Vadi found the centre functioning with only 40% of its staff complement, hence the long queues. The centre's managers, Arrive Alive reported, "assured the MEC that concerns would be attended to and five new employees were to start work today at the centre on Friday (Jan 23).

The report did not name the managers.

Vadi vowed to return to follow up and promised to take up the matter with City of Tshwane functionaries.

Have you had a lousy experience at this centre - or perhaps a good one? Emailit/them to Wheels24 and we'll publish them. Work there? Do the same and we'll publish them anonymously provided you supply a name. Or just use the Readers' Views feature below.

Supplied

Comments
  • Busisizwe Ndlovu - 2015-01-23 10:12

    this basically describes most gov departments

  • Kevin Nicklin - 2015-01-23 10:14

    Sad that it has been allowed to deteriorate this far but well done on acting on the matter. Hopefully he will follow up to ensure the required changes are actioned and remain functional continuously.

  • Justice Jw Wisan - 2015-01-23 10:14

    That same old song,sung in 1994

  • suthveer.sing - 2015-01-23 10:16

    Usual operating procedure at all government institutes-staff are arrogant and are avid tea drinkers!

  • Tyronne Jardim - 2015-01-23 10:16

    Finally ...an ANC Mec who is doing his job ...well done ....1st time i have heard of him but shows you the results you get when someone actually does what he is put there for ....thank you

  • Clive Cellarius - 2015-01-23 10:20

    Welcome to the real world!

  • Wouter Labuschagne - 2015-01-23 10:21

    With my last "long" visit there I counted about 15 "security guards" - most of whom were just loitering around, while only 1 or 2 out of the 8 testing stations were manned.

  • Jan Scheepers - 2015-01-23 10:22

    Please go and crash zumpies office!

  • tony.ribeiro.77 - 2015-01-23 10:23

    Now for Brakpan!!!!

  • Carl Thomas - 2015-01-23 10:23

    Dont use Centurion at all anymore, when still was Centurion Municipality all worked but since Tshwane nothing works. Not only the licence dept but also Dept Home affairs in Centurion, long waits

  • amadeus.geldenhuys - 2015-01-23 10:27

    Good for you sir! We need more "on the ground" intervention of this nature. The professor, first day of a new year, teaches this lesson to economic students. Once seated he asked them if they realised that there is something underneath their seats. They all jumped up, looked under their seats and find a 50c stuck to the seat. When asked what the purpose of this demonstration was, he said "if you want to make money, get of your a&s" We want people in government, providing service to citizens, to get of their as@@s and do what they get paid for - hospital staff, teachers, post office workers and the list go on.

  • Henk Groenewald - 2015-01-23 10:30

    I have personally seen money exchanged at the Vereeniging testing station.You will not pass you're drivers licence unless you pay.

  • Sipho Mfolozi - 2015-01-23 10:31

    Misleading title! It suggests the MEC or his vehicle literally crashed into the test centre. Overzealous attention-grabbing title.

      Erns Kleynhans - 2015-01-23 11:15

      Ever heard of a 'gate crasher'?

  • Anthea Harms - 2015-01-23 10:55

    There is even a notice up at Centurion that says to please not phone the Helpline because it doesn't work! I have a picture

  • Esther Immaculate Katsande - 2015-01-23 10:56

    That's not the only dysfunctional Testing Station. Malboro is even worse. Just to book for a road test you have to get there at 1am and stand till they open at whatever time they feel like opening.

  • Roy Roux - 2015-01-23 10:59

    WOW, what a pleasant surprise that the MEC gets involved where there is poor service delivery and makes immediate changes to improve the situation. Last year I spent two days waiting in line at this "public service" facility. It was an exercise in futility. I then got my eyes tested by my optometrist hoping that I could sidestep that process and proceed to the next hurdle. Not a chance. I was told that their official tester had to check the validity of my optometrists certificate! So I got on my proverbial bicycle and went to Wynberg in Jozi where things are done properly. I arrived after lunch, was ushered to a seat where I waited for 15 minutes. In 30 minutes I was back on my bicycle heading home. Two weeks later I picked up my license. I received a notice from the Post Office two months after I had picked up my license that it was available for collection. Does Jacob Zuma run the Post Office or is it a collective ANC leadership that is responsible?

  • Jacqui Daane Van Rensburg - 2015-01-23 11:37

    Ismail Vadi is worth every penny they pay him. If only we had more like him.

  • Kyle van der Merwe - 2015-01-23 11:53

    The "so called" leaders are shocked at the levels of service, perhaps they should visit all the local municipalites, home affairs, hospitals well basically anything that the ANC is in charge of....all of them are disfuntional....and these fat cats are non the wiser...ignorance is bliss

  • Zoltan Pepper - 2015-01-23 12:22

    Licensing offices, municipalities, testing centres. Same pathetic doing-you-a-favour, slow, eat-while-you-work attitudes, pathetic "service" delivery, and frustrated people in long queues. Well done Mr Vadi, now kick some serious butt please. And tell your colleagues the benefits of Management by Walking Around.

  • Willem de Lange - 2015-01-23 12:59

    This particular license office is absolutely useless, the people there closing offices early on Fridays and before public holidays etc. Jo'burg's guys in some ways have their act together a little bit better.

  • Jolene Ehlers - 2015-01-23 15:32

    Give that man a bells! Sir,you are a good example to the rest of the government big wigs!Now lets see you rock that boat with style!

  • Tim Donkin - 2015-01-23 16:17

    My wife (aged in her 70s)had the misfortune to visit the centre to renew her driver's licence. We had heard about the chaos, so she set aside the whole day to get the applications done. She was there for FIVE hours. I had downloaded and printed the form from the website, to save time. Not good enough. She had to use the printed form which was supplied. Until they ran out and the people were sent away! The eye testing station was understaffed; only two of the 5 stations active. There were only TWO cashiers available even though there were about 5 booths. Queues everywhere with no signs telling you where to go. But this is not a new thing. It has been known for months that there was poor organisation/management/ staff motivation. Many people, hoping to avoid the chaos have been to Rayton and even Bronkhorstspruit rather than use Centurion. Mr Vadi! Well done, but please get this fixed. And while you are about it, check the other stations too.

  • Adam Brown - 2015-01-23 22:51

    Always reactive never proactive.

  • Russell James Taylor - 2015-01-24 07:32

    Wait till its broken,then fix it.Effective management keeps things running at optimum levels.No heroes here.

  • Christo De Jager - 2015-01-24 08:42

    "The main problem was stagnant queues is the Live Capturing Units." That's where test candidates go for their eye-test." I went there with a certificate (official) from an optometrist, the very incompetent woman working there, said they only accept these certificates once you have failed their test??? How is that for logic?

  • Linga Moonsamy - 2015-01-25 07:55

    Well done MEC...

  • James De Villiers - 2015-01-25 10:49

    I got my license 11/11/77, and service was excellent- did my learners at 7:30 in the morning, took a chance and check cancellations, and found a booking for 11 that same morning, which I passed. Must have helped that I have been driving on the farm since age 12

  • John James Smyth - 2015-01-25 15:26

    He will change nothing! Window dressing.

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