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OPINION | 4 myths that need to be debunked about SA car dealers - Right2Repair SA responds to NADA

2020-03-07 19:24

Filum Ho

Image: iStock

Motor dealership bodies have recently presented some highly debatable views regarding the Competition Commission's new draft guidelines for the automotive industry.

On 14 February 2020, the Commission published guidelines which stipulate that consumers will no longer be compelled to conduct in-warranty service, maintenance or repair work only at approved dealers or approved service providers. 

Unsurprisingly, representatives of the car dealership industry - who for decades have benefited from restrictive warranties and unfair competition - are now crying foul.

Below are four myths repeated by dealership bodies that need debunking.

Myth #1: 'Anti-consumer'

In recent statements, Mark Dommisse of the National Automobile Dealers' Association (NADA) has repeatedly said the Commission's draft guidelines are "anti-consumer".

How can freedom of choice, greater transparency in pricing for motor plans, as well as a more extensive selection of service providers ever be negative for the consumer? As part of the guidelines, the consumer will be able to choose an independent service provider or continue using an Original Equipment Manufacturer (OEM) dealership when it comes to repairs and servicing. This same principle goes for parts. All that is set to change is that a consumer will have the right to choose without having their warranty voided. If anything, the new guidelines are overwhelmingly pro-consumer.

 car maintenance

                                Image: iStock

Myth #2: 'Negative consequences for OEMs'

Dommisse has further said the guidelines would have "negative consequences" for OEMs and dealerships in South Africa. OEMs in places like the EU, US, UK, and Australia have not been allowed to bundle a motor plan into the selling price of a vehicle for many years now. Added to this, OEMs in these parts of the world do not void a warranty if the consumer decides to repair or service their vehicle at an independent service provider. 

I'm curious to ask what makes South Africa so unique that everything will fall apart for OEMs and dealerships if these globally accepted practices are implemented here?

Myth #3: 'Threat to road safety'

Another myth perpetuated by Nada is that the guidelines represent a "threat to road safety standards". How is making repairs more affordable for the everyday person counterproductive to road safety? If anything, making repairs more accessible will increase the percentage of roadworthy vehicles on the road. 

Myth #4: 'Carmakers should be treated like aircraft makers'

In another statement, it says: "OEM and importers have the right to determine the standards of those who service their products, in much the same way that Airbus and other aircraft OEM do with aircraft, and to ensure the strict maintenance of those standards."

This is like comparing apples with oranges. Aeroplane ownership is entirely different to car ownership as it is mostly clustered to a few big airlines and even fewer airline makers (primarily Boeing and Airbus). In contrast, there are 15 million vehicles on the road in South Africa, consisting of a vast array of brands and parts.

mechanic,workshop

                       Image: GettyImages

There are thousands upon thousands of independent service providers across the world that have a proven track record of being able to service vehicles in a more than competent manner. The same will happen in South Africa if we level the playing the field. 

As a final point, the likes of the National Association of Automobile Manufacturers of South Africa (Naamsa) has repeatedly agreed with the Commission that more significant transformation is needed in our sector. However, Naamsa has also repeatedly said that the industry is not ready for that right now. What they fail to acknowledge is that transformation means nothing without access - and this is precisely the problem that the draft guidelines seek to tackle. We need independent service providers to be able to access the market to allow for real transformation and growth of our sector.  

For too long, South Africans have tolerated these outdated views, and they have literally paid the higher price. Consumers are starting to realise this and, hopefully, the final guidelines will reflect the much-needed change that our industry needs to move forward. 



Filum Ho is the CEO of South African auto parts and glass specialists Autoboys. Born in Taiwan but now living in South Africa, Filum transitioned from a top career in investment banking at the likes of Deutsche Bank and Merrill Lynch to shaking up SA's auto parts and glass markets. In 2017, African Rainbow Capital (ARC) acquired a 51% stake in Autoboys, making it SA's first black-owned national glass and collision parts provider. Filum is also the Vice Chairman of Right to Repair SA (R2RSA).

Disclaimer: Wheels24 encourages freedom of speech and the expression of diverse views. The views of contributors/columnists published on Wheels24 are therefore their own and do not necessarily represent the views of News24 or Wheels24. 

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