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Customer's abused Mustang: Ford responds

<b>DEALER RESPONDS:</b> The Ford dealer, whose mechanic was caught abusing a customer's Mustang, via his dash-cam, has responded to the incident. <i>Image: YouTube</i>
<b>DEALER RESPONDS:</b> The Ford dealer, whose mechanic was caught abusing a customer's Mustang, via his dash-cam, has responded to the incident. <i>Image: YouTube</i>
Earlier in August 2014, Wheels24 reported on a customer in Florida, US, who had uploaded a video showing a Ford dealer's mechanics abusing his car and threatening to "break it" even further.

The video has since been removed by the user, known as MacAbuzer, as it has emerged that the Ford dealer has apologised for its employees actions and, has also offered to purchase his Ford Mustang.

'BE CAUTIOUS!'

MacAbuzer said in his initial post: "Watch the very end and listen how they conspire! Warranty Fraud! And the mechanic agrees... When I told Sawgrass about this, they brushed it under the carpet and gave excuses for their actions, all are still employed at this dealer. Be Cautious! Sawgrass Ford has file reports against me for trespassing and recording their employees."

VIDEO: Mechanic abuses customer's Ford Mustang

He also posted this on SVT.performance forum on August 1 2014: "The tap on the engine is still audible at times. Mostly noticeable when going through a bank drive through at 1000rpms.

"I ended up replacing my mounts, relo brackets, several other parts and a gear change all to reduce vibrations and noises that ford could not remove. All out of my pocket of course. Funny thing is the car drove great before I handed my keys over to them. I am certain that the stress on the drivetrain caused the other issues.

"It is much smoother now that I dropped more money into it. Steeda does great work!
    
"I called Ford corp (August 1) and was told all they can do is let me complete a negative feedback form. 'That I would possibly not receive a call back.'
    
"Disappointing, Ford lost a long term loyal customer that gave them annual business for the last 20 years. I have a lawyer looking into this case."

'WE SINCERELY APOLOGISE'

According to Car Throttle website it appears that the dealer is attempting to resolve the issue.

The site reported the engineers in question have been dealt with, and the car has been fixed: "Sawgrass Ford takes its customer service reputation very seriously. Although the customer’s vehicle was fixed by driving at a high rpm, our dealer does not condone the language or the specific method used to solve the issue. I shook the customers [sic] hand and thanked him for bringing this to my attention. The technicians involved were dealt with, and the customer asked for some unrelated goodwill."

Sawgrass Ford posted the following message on its Facebook page, says Car Throttle: “To the customer on the video, we sincerely apologise, we would like to extend you the offer of purchasing your car at retail price, allowing you to keep the aftermarket parts.”
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