TOP INSURER: Mutual & Federal scooped the award for best insurer for the third consecutive year. Image: iStock ~ iStock
Cape Town - Short-term insurer, Mutual & Federal, has been named as the top insurer by the SA Motor Body Repair Association (SAMBRA) Insurer of the Year award for the third consecutive year.
Ford received the top honours for all-round best OEM.
The award ceremony took place in Johannesburg on Friday morning (October 28), and honoured top vehicle insurers and original equipment manufacturers OEMs, as well as paint and equipment suppliers for their contribution to the sustainability of motor body repairers in South Africa.
We've included the full list of winners at the end of this article.
Sambra represents a large majority of motor body repairers in the country, and focuses heavily on creating and maintaining industry sustainability and development. The Sambra Awards is one such exercise.
Eddie Martin, Sambra’s national director, said: “The Sambra survey which precedes these awards has been conducted annually since 2011 in an effort to gauge the business relationship between the insurance and motor body repair industry.
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“Last year we extended the survey to also include OEMs and suppliers, as they make a vital contribution to the motor body repair industry.”
The survey is independently managed and audited, and targets Sambra members nation-wide to rate insurers, OEMs and suppliers on a number of factors including fair business practices, relationship satisfaction, quality of vehicle damage assessment and repairers’ interaction with claims staff, payment speed, customer service, green practices, training programmes, product support and more.
Yardstick for the future
This survey - and its outcome - has become an important yard-stick against which all partners evaluate themselves and their services to panel shops - and ultimately, the consumer.
Martin added: “In understanding how insurers, OEMs and suppliers relate to and collaborate with the motor body repair industry, we are able to assist all parties to re-evaluate and streamline their processes and procedures, improve skill levels and regulatory compliance whilst ultimately developing best practice models.
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“Addressing mutual key performance areas will grow businesses at both ends of the scale, improve efficiencies and ultimately benefit the consumer.”
Sean Pheiffer, head of motor operations at Mutual & Federal, expressed his delight at clinching this prestigious award for the third year.
Pheiffer said: "It was such a privilege to accept this award on behalf of Mutual & Federal. As a team we are delighted that our partners and customers are satisfied with what we stand for and the service that they receive."
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Mutual & Federal also received the “Most Efficient Insurer” award.
The 2016 Sambra survey, which will culminate in the 2017 Sambra awards, will kick off early in 2017.
Full list of winners
1st Place - Best Insurer: Mutual & Federal
2nd Place - Best Insurer: Santam
3rd Place - Best Insurer: Zurich
Best Payer: Outsurance
Most Efficient: Mutual & Federal
Green Practices: Santam
Service Excellence: Telesure
1st Place - Best OEM: Ford
2nd Place - Best OEM: Audi
3rd Place - Best OEM: Volkswagen
Best Training Programme: Audi
Communication Excellence: Audi
Paint Supplier Category:
Best Training: PPG
Best Product Support: PPG
Overall Service Excellence: BASF
Equipment Supplier Category:
Best Training: Snap-On
Best Product Support: Snap-On
Overall Service Excellence: Snap-On