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Cape Town - 'Is my vehicle safe to drive? I want to turn in my vehicle - can I and how?'... Volkswagen has launched a website to help owner's deal with its diesel crisis.
The website has been launched in an attempt to help VW's owners understand the automaker's emissions scandal.
Some of the questions it answers include which models are affected as well as whether its diesel-powered vehicles are safe to drive.
'Begin to restore your trust'
Volkswagen USA CEO Michael Horn said: "We understand that owners of the cars affected by the emissions compliance issues are upset. We ask our valued customers for their patience as we address this issue as quickly as we can.
Read: Beyond Volkswagen: 8 companies that have behaved badly
"We are committed to making this right and preventing it from ever happening again. We will bring these TDI vehicles into compliance with the federal and state emissions regulations.
"Along with our parent company, Volkswagen AG, we are committed to do what must be done, and begin to restore your trust.
Models affected: 2.0L four-cylinder TDI equipped vehicles
VW Jetta TDI (Model Years 2009 – 2015)
VW Jetta SportWagen TDI (Model Years 2009-2014)
VW Golf TDI (Model Years 2010-2015)
VW Golf SportWagen TDI (Model Year 2015)
VW Beetle TDI and VW Beetle Convertible TDI (Model Years 2012 – 2015)
VW Passat TDI (Model Years 2012-2015)
Volkswagen responds to frequently asked questions (FAQ) from owners:
Are the news reports of VW's 'defeat device' true?
VW: Government regulations limit the use of engine software that reduces the effectiveness of a vehicle’s emissions control systems. Those are the “defeat device” regulations, and regrettably, VW violated those regulations. We take full responsibility – and deeply regret that this happened.
Is my vehicle safe to drive?
VW: It’s important to emphasize that this is an emissions issue and your vehicle is safe to drive.
Have sales of TDI models been halted?
VW: Right now, we’ve put a stop sale on all 2.0 four-cylinder TDI equipped vehicles (new and certified pre-owned) and we’re working with the responsible agencies to obtain approval for the MY16 2.0L TDI vehicles (which we believe do not have any of the issues the government has identified in other vehicles). We are working very hard to get our four-cylinder TDI business re-started as soon as possible.
How soon will the remedy be available, and how am I going to be compensated for this?
VW: We cannot offer a firm date now because we need to work on the remedy and review it with the government. We are proceeding as quickly as possible.
Message from VW USA CEO Michael Horn:
More on VW emissions scandal:
Emissions scandal: Now SA affected?
VW turns to Porsche boss to steer it out of crisis
Emissions scandal: How VW's 'defeat device' works
Emissions scandal: BMW implicated?
VW to start firings over emissions scandal
VW CEO resigns: 'Stunned by misconduct
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