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Crazy Uber bill: Glitch blamed for Philadelphia woman's $28 639 charge

2016-12-21 08:23

MONSTER IN THE MACHINE? A glitch in the Uber system has tried to deduct $28 639.14 from a woman's bank account in error for her trip. Image: iStock

  Video

Ride-hailing service Uber has launched its self-driving car pilot program in the US. While there is a driver present, its cars operate autonomously. Vice News speaks to drivers who's jobs might be at risk.

Philadelphia — Ride-hailing giant Uber is blaming a computer glitch for overcharging a "handful" of customers, including one Philadelphia woman whose bank blocked an attempt to charge her more than $28 000 for a ride.

Uber hack?

Philly.com says the woman first said she got an email from Uber warning her that her financial information had been hacked. Six days later, Uber sent another email telling her that information was wrong and that Uber's engineering team was aware of the error and fixing it.

The San Francisco-based company says its engineers are working to ensure a similar glitch doesn't happen again.

Uber says the woman's bank was never charged the $28 639.14, but a hold for that amount was placed on her account.

READ: California to battle Uber in court over illegal self-driving cars

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Read more on:    uber  |  ride-hailing app  |  bill

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