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Watchdog to monitor Toyota recall

2010-02-16 14:36
Toyota South Africa Motors (TSAM) will report to the office of the Motor Industry Ombudsman (MIO) on its recall service action.

"The office of the MIO will be in constant communication with Toyota South Africa Motors and have been promised full and detailed reporting on the recall service action," the office of the MIO said in a statement on Tuesday.

"As such, we believe that owners of the affected vehicles will receive the full and necessary attention of Toyota in this campaign," the MIO said.

TSAM recently announced the recall of specific Toyota products for preventative maintenance to the accelerator pedal mechanism on specific models and the software on another model.

The MIO's office understood that TSAM would be in contact with all owners of affected vehicles, who would be given an opportunity to take vehicles to dealers.

"We have been informed that this action will take place from February 23 onwards and that Toyota is already contacting the owners of these vehicles," said Motor Industry Ombudsman Johan van Vreden.

He said it was the duty of the ombud to act as independent watchdog and mediator in instances where a vehicle owner and manufacturer could not reach a resolution to a specific problem or complaint.

"Given the nature of the recall service campaign initiated by Toyota, we are of the opinion that the company has taken all the necessary steps to ensure that each and every owner of an affected vehicle is contacted and that the corrective action will be carried out at the least possible inconvenience to them," he said.

The accelerator pedal recall service campaign includes the Toyota Corolla (February 2007 to January 2010), the Toyota Auris (June 2006 to January 2010) and the Toyota Verso (October 2008 to January 2010).

The software upgrade service campaign is confined to only Prius models (August 2009 to February 2010).

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