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Quality study: SA's best and worst

2008-10-15 08:15

Research company Synovate has released the findings of its Quality Studies for 2008, with passenger cars showing their best results since the survey was first introduced in 1992.

There has been some movement in the rankings from last year, Synovate's client services director Richard Rice said, but the industry has again performed "remarkably well".

The Quality Awards form part of Synovate's Competitive Customer Satisfaction research and measure the number of problems new car owners experience within the first few months of ownership. Product quality is measured by problems per 100 vehicles (PP100).

"The problem count on passenger vehicles has decreased from 117 problems per 100 vehicles to only 103 problems. This is the lowest score since the survey began in 1992.

"It is also a very probable indicator that by this time next year, product quality will have improved to such an extent that on average there will be less than one problem per vehicle purchased," Rice continued.

“The achievements of the LCV brands are notable” says Rice, “and we are now seeing scores that dip well below the 100 problems per 100 vehicles mark.

"To achieve this across a full model range is outstanding and South African LCV drivers and owners can be confident that they will enjoy top level product quality.”

More than 55 000 vehicle owners were interviewed, although models with less than 50 interviews were excluded from the ranking.

Passenger Car Category Awards

Best Local Plant Manufacturing Passenger Cars
Gold: BMW (67 PP100), Mercedes-Benz (70 PP100)
Silver: Toyota (79 PP100)

Best Luxury Car Brand Overall
Gold: BMW (68 PP100), Mercedes-Benz (69 PP100)
Silver: Volvo (108 PP100)

Best Volume Passenger Car Brand Overall
Gold: Toyota
Silver: Chevrolet
Bronze: Renault

Passenger Car Segment Awards

Entry Segment
Gold: Toyota Yaris T1 (32 PP100)
Silver: Ford Ka (94 PP100), Chevrolet Spark
Worst: VW Citi (242 PP100)

Small Hatch
Gold: Toyota Yaris T3 (60 PP100) and Opel Corsa (excluding Lite) (63 PP100)
Silver: Chevrolet Aveo five-door (68 PP100)
Worst: Fiat Palio (164 PP100)

Small Sedan
Gold: Toyota Yaris Sedan (60 PP100), Toyota Corolla 140i (62 PP100)
Silver: Chevrolet Aveo Sedan (73 PP100)
Top Hatch
Gold: Mercedes-Benz A-Class (77 PP100)
Silver: BMW 1 Series (excluding Cabriolet) (85 PP100)
Bronze: MINI Cooper (95 PP100)
Worst: Dodge Caliber (196 PP100)
Top Sedan
Gold: Toyota Corolla (88 PP100), Mazda 3 (92 PP100)
Silver: Renault Megane Sedan (99 PP100)
Worst: Nissan Tiida (117 PP100)

Medium segment
Gold: Toyota Avensis (55 PP100), Mercedes-Benz C-Class petrol (63 PP100), BMW 3 Series (64 PP100)Worst: Mazda6 (122 PP100)
Top Executive
Gold: Mercedes-Benz S-Class (28 PP100)
Silver: BMW 5 Series (52 PP100)
Bronze: Mercedes-Benz E-Class (66 PP100)
Sports Coupé
Gold: Mercedes-Benz CLK (54 PP100), BMW 3 Series Coupé/Cabriolet/M3 (56 PP100), Mercedes-Benz SLK (57 PP100)

MPV / Station Wagon
Gold: Toyota Corolla Verso (70 PP100)
Silver: Mercedes-Benz B-Class (87 PP100)
Bronze: Toyota Avanza (105 PP100)
Worst: VW Caravelle T5 (191)

Small Recreational Vehicle
Gold: Toyota RAV4 (62 PP100), BMW X3 (65 PP100)
Silver: Toyota Fortuner (72 PP100)
Worst: Jeep Cherokee (160 PP100)

Large Recreational Vehicle
Gold: Toyota Prado (41 PP100)
Silver: Land Rover Discovery (57 PP100)
Bronze: Mercedes-Benz M-Class (72 PP100)
Worst: Land Rover Defender (298 PP100)

Light Commercial Vehicle Category Awards

Best Local Plant Manufacturing Light Commercial Vehicles
Gold: Toyota (93 PP100), Isuzu (94 PP100)
Silver: Mitsubishi

Best One Ton Diesel Light Commercial Vehicle Overall
Gold: Toyota (103 PP100), Isuzu (113 PP100)
Silver: Nissan (156 PP100)
Best One Ton Petrol Light Commercial Vehicle
Gold: Toyota
Silver: Isuzu
Bronze: Nissan

Best Overall LCV Brand
Gold: Opel (85 PP100), Toyota (94 PP100)
Silver: Isuzu (109 PP100)
Light Commercial Vehicle Segment Awards

Half Ton
Gold: Opel Corsa Utility (85 PP100)
Silver: Ford Bantam (129 PP100), Nissan 1400 (135 PP100)
Worst: Fiat Strada (236 PP100)
Petrol Single Cab
Gold: Isuzu KB (71 PP100)
Silver: Toyota Hilux (83 PP100)
Bronze: Nissan Hardbody (138 PP100)
Worst: Mitsubishi Colt (143 PP100)

Diesel Single Cab
Gold: Toyota Hilux (97 PP100), Toyota Landcruiser Pickup (97 PP100)
Silver: Mitsubishi Colt (107 PP100)
Worst: Mazda Drifter (245 PP100)
Petrol Double Cab
Gold: Toyota Hilux (63 PP100)
Silver: Nissan Navara (116 PP100)
Bronze: Nissan Hardbody (163 PP100)

Diesel Double Cab
Gold: Toyota Hilux (113 PP100), Isuzu KB (124 PP100)
Silver: Nissan Navara (140 PP100)
Worst: Mazda Drifter (303 PP100)

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