Top new models for SA

From Renault's new Alaskan bakkie to the latest models at the Frankfurt motor show bound for SA.

Electric cars in SA

The debate on whether or not Electric Vehicles (EV) are viable in South Africa rages on.

Lexus dealers top in US service

2013-03-14 08:55

TOP IN DEALER SERVICE: Lexus was top in a JD Power customer satisfaction survey in the US. This Lexus GS350 EX was a finalist in the 2013 SA Car of the Year competition.

DETROIT, Michigan - Lexus ranks highest in satisfaction with dealer service, according to JD Power & Associates 2013 US customer service study.

Cadillac claimed the No.2 spot, Jaguar was third. General Motors had three brands - GMC, Buick and Chevrolet - in the US top four.


Ford, Chrysler, Dodge, Ram and Jeep finished below the scoring average.

Overall, dealer service satisfaction rose 10 points (on JD Power's 1000-point scale) to 797. Three of the 11 luxury brands and five of the 19 mass-market brands have improved satisfaction by at least 20 points.

Chris Sutton, senior director at Power, said: "Manufacturers have made large investments in their retail programmes and dealers have made significant investments in key customer touch-points — people, improved processes and customer waiting areas — which are having a profoundly positive impact on their customers."

Wheels24 will be in the US from March 18 for the launch of new Lexus IS350.

Read more on:    service  |  general motors  |  lexus

Inside Wheels24

There are new stories on the homepage. Click here to see them.