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Sanral mum on dodgy e-toll terms

2012-02-07 07:39

CLARITY NEEDED: Sanral has failed to respond to questions regarding the terms and conditions prescribed to vehicle owners registered for e-tolling.

The SA National Roads Agency Limited remained silent on Monday on questions about the terms and conditions for motorists registering for e-tolling.

Consumer Commissioner Mamodupi Mohlala recently reportedly found the terms "excessively one-sided in favour of the supplier, and as such... not in line with the spirit of the Consumer Protection Act".

She said a clause in the conditions which allowed Sanral to get information from any institution concerning applicants where they had an account, was a violation of consumers' right to privacy.

"There should be some restriction to the kind of information to which a service provider may have access as long as it relates to the nature of the account or to the core business," Mohlala continued.


In January, 2012, Sanral announced that e-tolling, which was meant to begin in February, 2012, had been put on hold to address public concerns and petitions sent to transport minister Sbusiso Ndebele.

Anti-toll petitions were submitted by the Democratic Alliance, the Congress of SA Trade Unions and the SA National Civics Organisation.

The announcement of the e-tolling system was met with wide criticism and outrage when it proposed that light motor vehicles with an e-tag account would pay R0.49/km to use the toll roads, minibus taxis R0.16/km and motorcycles R0.30/km. Vehicles without an e-tag would be charged R0.66/km.

The Cabinet later approved reduced toll tariffs for the Gauteng highway tolling system.


E-toll account registration started in November, 2011, with registered users depositing R50 into their account to create an initial balance.

Cosatu urged motorists not to buy e-tags and waraned that if tolls were not scrapped Cosatu would encourage people to drive through the tolls without paying, the intention being to drown the courts in transgression cases.

Meanwhile, a number of organisations were reportedly planning to take legal action against Sanral in an attempt to stop e-tolling on Gauteng's freeways.

The Road Freight Association said a group of industry players would take legal action against Sanral and that the legal documentation would be finalised in a few weeks.


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