TAKING ACTION IN TSHWANE: MEC Ismail Vadi (inset) has vowed to fix the awful service at Centurion's Driver Testing Centre after a crash visit showed just how bad it was. Image: Tshwane.gov.za
TSHWANE, Gauteng - Ismail Vadi, Gauteng's's MEC for roads and transport, crashed into to the Centurion Driver Testing Centre in Tshwane on Thursday (Jan 22) after dozens of complaints about the place.
Wheels24 says "Well done, sir!", you are an example to other state functionaries who seem to prefer the safety of their office chairs."
'Action Man' Vadi found poor service, long queues and disgruntled constituents who "made plain their dissatisfaction with the poor customer service to which they were subjected", according to an Arrive Alive media release.
Some candidates had been waiting for FIVE HOURS!
'BREAKDOWN IN MANAGEMENT'
"Totally unacceptable!" was how Vadi described the situation. "Urgent intervention is needed. It is clear there’s a complete breakdown in management at this centre, compounded by a staff shortage. The main problem was stagnant queues is the Live Capturing Units."
That's where test candidates go for their eye-test.
Arrive Alive's report said Vadi found the centre functioning with only 40% of its staff complement, hence the long queues. The centre's managers, Arrive Alive reported, "assured the MEC that concerns would be attended to and five new employees were to start work today at the centre on Friday (Jan 23).
The report did not name the managers.
Vadi vowed to return to follow up and promised to take up the matter with City of Tshwane functionaries.
Have you had a lousy experience at this centre - or perhaps a good one? Emailit/them to Wheels24 and we'll publish them. Work there? Do the same and we'll publish them anonymously provided you supply a name. Or just use the Readers' Views feature below.